Cairo, Egypt, August 4th , 2025:
Crédit Agricole Egypt (CAE) has been recognized as the first financial institution in Egypt to receive the ‘Most Customer-Centric Banking Products – Egypt 2024’ award by Global Business Outlook (GBO), a leading international awards publication.
This recognition underscores the bank’s commitment to customer satisfaction through value driven products and services.
With a universal customer-focused model, Crédit Agricole Egypt serves its diverse spectrum of customers- from individuals, SMEs to Large corporates- by offering a comprehensive range of banking products and services.
This includes green financing solutions for both Individual and Corporate clients, supporting sustainable growth & environmental responsibility.
An important cornerstone of Crédit Agricole Egypt’s success lies in its dedication to equipping all employees with tailored trainings and practices that foster a culture of relationship excellence, both internally among employees and externally with customers.
Moreover, the bank has a dedicated Customer Right Protection Unit to ensure clients’ concerns are handled with transparency and efficiency, reflecting the bank’s strong governance and responsiveness.
These efforts are regularly evaluated through feedback mechanisms and surveys to proactively identify & address customers’ needs.
Notably, in 2024, over 35,000 customer surveys were concluded utilizing various metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
Crédit Agricole Egypt’s growth strategy relies on advanced digital solutions such as banki Mobile & banki Business, providing customers with a seamless, fast and secure financial journey.
In addition to the digital channels, the bank ensures widespread accessibility and convenience through its network of 85 branches, a dedicated call center that offers 24/7 support to our clients and over 765 ATMs spread across Egypt.
Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt stated, “This award recognizes our ongoing efforts to promote a client-centric culture within our organization and place customer satisfaction at the heart of our day to day operations.
By continuously improving our services, we have successfully grown our active customer base by 10% year-on- year, underscoring the bank’s success in building lasting relationships and delivering value.”
Nevine Shokry, Head of Proximity Banking of Crédit Agricole Egypt stated, “This recognition reflects our concrete steps to deliver simplified and personalized banking experiences, supported by cutting-edge digital solutions.
The latest upgrade of our banki Mobile application further strengthens this commitment by offering enhanced user experience, intuitive interface and advanced security features.
Ahmed Essam, Head of Corporate Banking of Crédit Agricole Egypt stated, “I’m proud of this recognition that highlights our dedication to customer satisfaction.
We are committed to exceeding expectations at every touch point. By leveraging on Crédit Agricole’s group and our local expertise, we are able to provide our corporate clients with financial products and solutions that help them to thrive”.
In 2024, Crédit Agricole Egypt won three awards from renowned global publications which recognized the bank’s excellence in digital transformation, innovation and digital banking products.
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